Privacy Policy

Effective Date: October 1, 2025

At VECTRA SDN. BHD. (“we,” “our,” or “us”), your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website https://vectraz.site or use our services.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and billing/shipping address.

  • Account Information: Username, password, and purchase history when you create an account.

  • Payment Information: Payment card details (processed securely via third-party payment providers).

  • Technical Information: IP address, browser type, operating system, and website usage data.

2. How We Use Your Information

Your information is used to:

  • Process and fulfill your orders.

  • Provide customer support and respond to inquiries.

  • Improve our website, products, and services.

  • Send promotional emails, updates, or special offers (you can opt-out at any time).

  • Prevent fraudulent or unauthorized activity.

3. Information Sharing

We do not sell or rent your personal information to third parties. We may share information with:

  • Service Providers: Payment processors, shipping companies, and IT support providers.

  • Legal Authorities: If required by law or to protect our rights.

4. Cookies and Tracking

Our website uses cookies and tracking technologies to enhance your browsing experience, analyze traffic, and personalize content. You may choose to disable cookies in your browser settings, though some features may not function properly.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

6. Your Rights

You have the right to:

  • Access and update your personal information.

  • Request deletion of your personal information (where applicable).

  • Opt-out of marketing communications at any time.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies before providing any information.

8. Children’s Privacy

Our website is not directed at children under 13 years old. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the revised effective date.

10. Contact Us

If you have questions about this Privacy Policy or how your data is handled, contact us at:

  • Email: vectrasp663@gmail.com

  • Phone: +017-3893755

  • Address: 10­2 JALAN PJS 8/13, DATARAN MENTARI, 46150 PETALING JAYA, SELANGOR, MALAYSIA