Refund and Returns Policy
Effective Date: October 1, 2025
At VECTRA SDN. BHD., we are committed to ensuring your satisfaction with every purchase. This policy outlines the conditions under which products can be returned or refunded.
1. Eligibility for Returns
You may request a return or refund if:
The product is defective, damaged, or faulty upon delivery.
You received the wrong item compared to your order.
Returns are requested within 7 days of receiving the product (unless stated otherwise).
Note: Customized or assembled PC builds may have different return conditions. Please contact our support team for details.
2. Non-Returnable Items
The following items are not eligible for returns unless defective:
Opened software or licensed products.
Perishable goods or consumables.
Items damaged due to misuse, neglect, or unauthorized modifications.
3. Return Process
To initiate a return:
Contact our support team at vectrasp663@gmail.com or +017-3893755 within the eligible period.
Provide your order number, product details, and reason for return.
Our team will guide you on how to return the item.
4. Refunds
Refunds will be issued to the original payment method once the returned item is received and inspected.
Shipping costs are non-refundable, except when the return is due to our error.
Processing time may take 7–14 business days depending on your payment provider.
5. Exchanges
We offer exchanges for defective or incorrect items.
Contact our support team to arrange an exchange for the same product or an equivalent alternative.
6. Shipping Returns
Customers are responsible for return shipping costs, unless the product is defective or incorrect.
Please use a trackable shipping service to avoid loss during transit.
7. Contact Information
For any questions or assistance regarding refunds and returns, please contact:
Email: vectrasp663@gmail.com
Phone: +017-3893755
Address: 102 JALAN PJS 8/13, DATARAN MENTARI, 46150 PETALING JAYA, SELANGOR, MALAYSIA