Terms & Conditions

Effective Date: October 1, 2025

Welcome to VECTRA SDN. BHD. By accessing or using our website https://vectraz.site, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making a purchase or using our services.

1. General

  • VECTRA SDN. BHD. (“we,” “our,” “us”) provides high-performance PC hardware, accessories, and gaming solutions through our website and store.

  • By using our website or placing an order, you confirm that you are at least 18 years old or have parental/guardian consent.

2. Products and Services

  • We strive to display product information accurately, including specifications, images, and pricing.

  • Product availability is subject to change without notice.

  • Prices listed on the website are in Malaysian Ringgit (RM) unless stated otherwise.

3. Orders

  • Orders are subject to acceptance and availability.

  • We reserve the right to cancel or refuse any order for reasons including, but not limited to, product unavailability, errors in pricing or product information, or suspected fraudulent activity.

  • Upon successful order placement, you will receive an order confirmation email.

4. Payment

  • Payments can be made through the methods available on our website.

  • All payments are processed securely. By submitting your payment information, you authorize us to charge the total order amount.

5. Shipping & Delivery

  • Delivery times are estimated and may vary based on location and courier services.

  • Risk of loss or damage to products passes to the customer upon delivery.

6. Returns, Refunds & Exchanges

  • Returns, refunds, and exchanges are governed by our Refund and Returns Policy.

  • Customers must comply with all procedures outlined in the policy to be eligible for returns or refunds.

7. User Responsibilities

  • You agree not to misuse our website, including but not limited to:

    • Interfering with the website’s functionality.

    • Uploading harmful content or malware.

    • Engaging in fraudulent or illegal activities.

8. Intellectual Property

  • All content on the website, including images, text, graphics, and logos, is the property of VECTRA SDN. BHD. or its partners.

  • You may not copy, reproduce, distribute, or create derivative works without prior written permission.

9. Limitation of Liability

  • VECTRA SDN. BHD. is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or services.

  • We do not guarantee uninterrupted access to our website or its services.

10. Privacy

  • We handle your personal information in accordance with our Privacy Policy, available on our website.

11. Changes to Terms

  • We reserve the right to update these Terms & Conditions at any time.

  • Any changes will be effective immediately upon posting on the website. Continued use of the website constitutes acceptance of the updated terms.

12. Governing Law

  • These Terms & Conditions are governed by the laws of Malaysia.

  • Any disputes arising from these terms or use of our website will be subject to the jurisdiction of the Malaysian courts.